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Installation Guide | Customer Pickup Screen: Countertop Gen 2

The Countertop Customer Pickup Screen Gen 2 is a compact, customer-facing display with a low physical footprint with a versatile design provides a clear view of in-progress and completed orders, helping customers track their pickups with ease.

Updated over a week ago

Need help? Contact Snackpass Support at +1 866 868 2146 or message us in the Partner App

Countertop Customer Pickup Screen Gen 2

Device Overview

  • Device Type: CPS (customer pickup screen)

  • Mount Type: Countertop

  • Display: 15.6" LCD panel, 1920×1080 resolution, 16:9 aspect ratio

  • Connectivity: Ethernet (RJ45) or WiFi

  • Power/Charging: Snackpass power cable

  • Dimensions: 14.8in×11.7in×4.2in (L × W × H)


Step-by-step instructions


Package Contents

Countertop CPS Gen 2 | Power Brick & Wall plug


Step 1 - Unbox And Prepare

A. Unpack all items from the box


Step 2 - Assemble Power Adapter

A. Connect the power brick to the power plug

Note: Make sure the connector is fully inserted before plugging the unit into a power outlet.


Step 3 - Connect Power to the Device

A. Connect the power adapter to the device’s power input.


Step 4 - Turn device on

A. Press and hold the power button until the screen lights up.

Note: The unit will power on after holding the button for 3–5 seconds.


Next Steps

  • To register the device, follow the guide here.

  • Choose Display Content—Once the CPS Gen 2 is registered to your Snackpass dashboard, choose what the CPS Gen 2 will display. Follow this guide for more information.


Installation Complete

You're all set!

The hardware setup for your Countertop Customer Pickup Screen Gen 2 is now finished.

If you have any trouble following this installation process, please contact the Snackpass customer support team at +1 866 868 2146 (call) or message us using the Partner App!

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