You can view all of your Snackpass payout history from your Restaurant Dashboard. To learn more about how payout schedules work, check out our Payout Schedules article.
On the left side menu, go to Data > Sales > Payout History
Your payout history will display as a table with the following columns:
Payout Period: The sales period covered by this payout. For daily payouts, this is one calendar day, from 12:00 AM to 11:59 PM in your store's local time. For weekly payouts, this covers Tuesday at 12:00 AM through Monday at 11:59 PM in your store's local time.
Amount: The total dollar amount deposited into your bank account for this payout.
Payout Initiated: The date Snackpass initiates the payout and begins sending the funds to your bank account.
Estimated Arrival: The expected date the funds will be deposited into your bank account. This is separate from when the payout was initiated. Once sent, your bank's own processing determines when the deposit actually lands. Actual timing may vary depending on your financial institution.
Status: The current status of the payout: either INITIATED, IN TRANSIT, or PAID.
Full Payout Report: A downloadable report with the complete breakdown of all transactions, refunds, adjustments, and fees included in this payout. Click Download on any row to export.
View Your Payout Summary
You can also click View Summary on any payout to see exactly which sales activity is included in that payout.
The payout summary shows the exact activity dates and times, the number of orders included, and how each sales period contributed to the total payout amount.
The information displayed depends on your payout schedule:
Daily Payouts
For daily payouts, the summary shows the exact activity period covered by the payout, including the start and end time of the sales activity.
For example, a daily payout may show:
Activity Period: X day, 11:42 AM–6:46 PM [Time Zone]
Orders: 6
Payout Impact: $516.27
Payout Amount: $516.27
This lets you see exactly which sales activity was included in that day's payout.
Weekly Payouts
For weekly payouts, the summary breaks the payout down by each day of sales included in the payout.
Each day shows:
The sales date
The number of orders
The Payout Impact for that day
The individual daily payout impacts are added together to show the total Payout Amount for the payout.
For example, a weekly payout covers sales from Tuesday through Monday, with each day's orders and payout impact shown separately. The individual daily payout impacts are added together to show the total payout amount for the weekly payout.
The weekly payout is initiated on Tuesday and deposited on Wednesday. The summary also displays the exact activity period covered by the payout, including the start and end times.
You can also adjust the date range for your payout history using the date filter in the upper left, which defaults to Last 30 Days.
For a broader view of how your sales for a specific period translate into an expected payout, visit the Payout Reconciliation article.
If you have any questions or encounter issues with your payouts, reach out to our partner support team via live chat in your partner app, by phone at 866-868-2146, or by email at [email protected].