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Troubleshooting: Internet connectivity
Troubleshooting: Internet connectivity

This guide will provide some troubleshooting steps for your snackpass device internet connection

Updated over a week ago

This article should help you determine if the issue your device is having is due to a Snackpass issue or a network issue.

If it is a network issue, please contact your internet service provider (ISP), such as Verizon or Spectrum, for internet & modem/router support!

  1. Make sure your Snackpass device is connected to the internet through Ethernet or WiFi

    1. If your device is connected over ethernet, make sure the ethernet cables are securely connected to your router & the Snackpass device, modem/router are on & working properly

    2. If your device is connected over WiFi, make sure your modem/router are on, working properly and in range of the Snackpass devices

  2. Check if other internet-connected devices (e.g. a cellphone, laptop) are also having trouble connecting to the internet or if available, try connecting the Snackpass device to another network or hotspot - this can point to an outage or issue from your ISP

  3. Check your internet speed on the device by going to settings and navigating to Network. Click on Test Speed

    1. If it is slower than 10 Mbps upload / 5 Mbps download, this could be causing network slowdowns. Consider moving your device closer to the router or upgrading your internet speeds

    2. Note: Wifi network being shared by a high number of devices, such as being used by guests, can cause heavy congestion and lead to slow network speeds.

  4. Reboot your Snackpass device and re-check the connection - unplug the device, wait for 10 seconds, plug it back in and turn it on.

  5. If none of the above steps have solved your issue, please contact:

    1. Your ISP for questions about your router/modem or internet capabilities.

    2. Our support team at +1 866 868 2146 (call) or message us using the Partner App if your ISP confirms that your network is up and running correctly.

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