Standing A4 Model

Countertop B4 Model

Slim Standing C4 Model

Clamp Mounted F4 Model

Clamp Mounted F5 Model

Wall Mounted G4 Model

Clicking on ''search items'' at the bottom of the menu screen will allow the customers to search for specific menu items by using keywords or characters. International languages are supported.

Clicking the item in the results navigates the customers to the item selection, and allows them to add the item to cart upon completion of the required fields.

On this pop up window, the customers can also click “done” on the bottom of the window to go back to the main menu screen.
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To add an item to the cart, customers will simply click on the photo or + icon of the item or items to be added.

Before being able to place the order, it is important to notice that, if the item has any required modifiers, the customer will have to select that modifier, as the kiosk won't let them place the order if it is not selected.
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Customers will also be able to edit the quantity of of the items they're placing by clicking on the plus + icon
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Customers can also add specific notes to their order.
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Once customers confirm they wish to add the item or items to their cart, they will be able to view, and edit the cart if necessary. If they only want to change the quantity of the item, the customer will have to click on the + or - icon. If they wish to change the modifiers, though, the customers will have to click on the product itself to edit it.

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Customers can redeem their rewards on kiosks. Since rewards are linked directly to their phone number, when typing that information onto the kiosk, they will be prompted to a screen that asks them if they want to use a reward.
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If the customer chooses to use their rewards, that will immediately be applied to their cart following the promotion conditions. It is important to know that customer's cart has to have the item of the reward of their selection, otherwise, they won't be able to use it. For instance, if the customer is going to use a Free Drink reward, at least a drink needs to be on their cart. If the cart doesn't have that item, we recommend going back to the menu and add that item before checking out.
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All discounts and promotions used by customers on the kiosk will be displayed under order details on the dashboard, orderhub tablet, printed receipts, and smart receipts.
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If you have an active promo code, customers will be able to make use of it during check out on your kiosks. Once they're on the check out screen, they will see an option that reads ''Add Promo Code''
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When customers click on it, they will be asked to enter / type the promo code.
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After it is added, the promotion will apply right away to the cart.
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Customers can use either digital gift cards, physical gift cards, or combine them both on kiosks. However, for them to work, you will have to enable either option on your dashboard. Please refer to this article to learn how to enable gift cards for your store.

Once they are enabled, customers will see a button that reads ''Add Gift Card Code'' for physical gift cards during their check out process.
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When customers press on that button, they will be prompted to add the gift card code and PIN of their physical gift card to redeem their credit.
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If customers have a digital gift card, this is linked directly to their phone number.

When customers type in their phone number, our kiosks will immediately detect if the customer has gift card credit available.
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If customers enter a physical gift card code, and then type in a phone number that is linked to a digital gift card, the kiosk will combine both credits. Take this example where a physical gift card for $20 dollars and another digital gift card for $10 dollars. The credit on both cards will be combined, making a total of $30 dollars.
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Customers will be then given the possibility to use their digital gift card credit by checking or unchecking the gift card box, in case customers do not want the gift cards combined.

If you have any live promotions that have been configured to be enabled on kiosks, those promotions will be shown at the top of the menu screen under the Promotions category. Note that kiosk promotions will only show on the kiosks when the promotions are eligible. For example, a promotion set to run only on Mondays will not appear on the kiosk on Tuesdays.
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When the customers click on the promotion, they will be shown the items that qualify for it. The price shown for each item will reflect the discounted price
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Customers will be able to use the search button too to look for specific items that the promotion applies to.
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Customers will then be able to proceed to add these discounted items to their cart.
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​​Note: Once new promotions are created, they might not show up immediately in your kiosk. Please make sure to restart the kiosk app so the promotions changes are reflected.
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If you wish to learn more on how to create promotions on your dashboard, please refer to this helpful article on promotions creation.

After selecting their payout method, customers simply click the checkout button. If they have a non-US phone number, they'll notice a subtle prompt at the bottom of the regular phone number modal: ''Have an international phone number?''
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Clicking on this prompts a plus sign (+) to appear, allowing customers to input their country code along with their phone number. For example, for the US, it would be +1, followed by the rest of the number.
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Once the international phone number is added, the checkout process proceeds as usual.

Click On The Tap To Order Screen.

Press And Hold Your Logo: Locate your logo in the upper left corner and hold it for 5 seconds.
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Enter Your Employee PIN: You’ll be prompted to input your PIN.
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SnackOs Home Screen: After entering your PIN, you’ll automatically be redirected to the SnackOs home screen.

Navigate to Settings: From the home screen, select SETTINGS.
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Find The Kiosk Tab: In the left menu, locate the KIOSK tab under APPS.

Choose Your Display: Under Menu Display, click on your preferred option: Gallery or Classic.
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What features are currently supported by kiosks?
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Here's a list of the current supported features on Snackpass kiosks!
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What features are currently not supported by kiosks?