The Snackpass Register 1.0 app transforms restaurant management with seamless order entry for take-out, dine-in, and delivery. Accept payments effortlessly—card, cash, or manually keyed. From customizable discounts to efficient stock and kitchen status management, it's a comprehensive solution for optimizing efficiency and enhancing customer service.
How To Manage Your Register 1.0 App
Dashboard Configurations
By default, all registers accept card payments. However, if you'd like to offer additional payment methods, such as cash or manual third-party payments, follow these steps:
Access Your Snackpass Dashboard
Log into your Snackpass dashboard.Navigate to Device Settings
In the left menu, go to Settings > Devices.
Select Your Device
Find the device you want to modify and click on its name.
Edit Device Settings
In the top-right corner, click Edit.
Enable Payment Methods
Scroll down to the Settings section and toggle on the payment methods you'd like to enable:Credit Card
Cash
Other Payment (This option allows you to manually enter third-party orders.)
Configure Third-Party Providers (Optional)
If you enabled the Other Payment option for manually entered third-party orders, you’ll need to choose the available providers in your Snackpass dashboard:Go to Settings > Front Of House - Kiosk And Register
Scroll down to Register Only and check the boxes for the third-party providers you want to use, and click Submit on the bottom right corner.
Save Changes
Once you're finished, click Save in the bottom-right corner. Your device will reboot to apply the changes.
Navigating The Register 1.0 App
As previously noted, the SnackOs Register 1.0 app comes with a variety of powerful features. Let's walk through how to access them and get started:
Accessing The Register 1.0 App
To open the Register 1.0 app on your SnackOs device, simply follow these steps:
From your SnackOs home screen, tap on the Register 1.0 app icon.
Enter your designated PIN.
After entering your PIN, the Register 1.0 app will launch, and you're ready to go.
Search
The Search button allows you to quickly find menu categories and items using keywords or characters.
Click on the SEARCH button in the left menu of your Register 1.0 app.
Enter your keywords for the category or item you're looking for. (Note: International languages are supported.)
The results below the search bar will display matching items, sorted alphabetically and grouped by category.
To cancel the search, simply click the CANCEL button to the right of the search bar.
Clicking on an item in the search results will add it to the cart and take you to the modifiers page, where you can customize the item.
Menu
The Menu page is the default screen in the Register 1.0 app, where you'll see the categories of your menu. Items are displayed with random, non-customizable colors. Let's explore the features of this page and how to use it effectively.
Adding An Item To The Cart
Navigate To The Menu Tab
Click on the Menu tab in the left-side menu of your Register 1.0 app.
Select A Category
To add an item to your cart, choose a category by either selecting one of the colored boxes above or by navigating to the CATEGORIES section in the left-side menu.Choose An Item
Once you open the category, select the item you wish to add.
Modify The Item
After selecting the item, you'll be taken to the Modifiers page, where you can customize the item.
Required Modifiers
If the item has required modifiers, it will show Selection Required in red in the cart. You won't be able to check out until all required modifiers are selected or the item is removed from the cart.
If there are no required modifiers, the item will automatically be eligible for checkout.
Editing The Cart
Once items are added to the cart, you can make adjustments as needed:
Adjust Item Quantity
To change the quantity, tap the + or - buttons at the bottom left of the item in the cart. The updated total will appear next to the item name in the right-hand cart preview.
Add Item Notes
To add special instructions for an item, click the Item Notes icon (pencil) at the bottom of the page. These notes will appear on the KDS, receipt, and labels.
Remove An Item
Click the Remove button (in red) at the bottom to delete an item. Alternatively, you can swipe left on the item in the cart to remove it.
Common Limitations
Some limitations on menu selections are caused by how the menu is configured on the Dashboard.
For more details on editing your menu, refer to the Menu Editor article.
Here are some common scenarios:
Modifier Limits:
Example: You can only select a modifier once.
Cause: Multi-select is not enabled for that modifier group.
Modifier Quantity Limits:
Example: A drink can only have a maximum of 5 toppings.
Cause: The modifier group has a limit of 5.
Required Modifier Selections:
Example: You cannot check out without selecting an ice level.
Cause: A minimum selection is set for that modifier group (e.g., 1).
Dine-In Limitation:
Example: You cannot check out an item as dine-in.
Cause: Dine-in is not available as a fulfillment option for that specific item.
Cart Does Not Reflect Taxes & Fees:
Taxes and fees may not be visible in the cart as they are applied based on the customer's selection later in the checkout process.
Additional Notes
Operating Fee:
The operating fee is a charge applied to card orders, paid by customers, and collected by Snackpass.Service Fee:
Some stores charge a customer-to-store service fee for card payments.
To avoid confusion during the customer experience, Snackpass recommends that stores withhold the total amount during this stage and update customers on taxes, fees, and final charges once the payment method is selected.
Promotions
Any active promotions you've set up that are eligible for use in the Register 1.0 app will appear in the Promotions section on the left-side menu.
For more information on creating promotions, check out our Promotions article in the Help Center.
To apply a promotion, follow the next simple steps:
Add Items To Your Cart
First, go to the Menu tab to select and add the items you want to your cart.
Access Promotions
Once your cart is ready, click on Promotions in the left-side menu.
Select A Relevant Promotion
Choose a promotion that applies to the items in your cart. For example, if you added drinks to your cart and have a discount on drinks, select the drink promotion.
Note:Promotions can only be applied to items that are currently in your cart. If an item isn't in the cart, it won’t be eligible for a promotion.Apply The Promotion
Once you've selected the promotion, it will be applied immediately to the qualifying items in your cart.
Keypad
The Keypad tab allows you to apply manual discounts or custom charges to your cart. Note: This feature is not available for Pay Later orders—only promotions will apply in those cases.
Permissions For Keypad Discounts
Only admins with the appropriate permissions can process manual discounts or charges. To check if your PIN has the correct permissions:
Access the Snackpass Dashboard.
In the left menu, go to Settings > Team.
Find the admin you want to check, click on the three dots next to their name, and select Edit.
Scroll down to the SnackOs - Register section.
Check the box for Keypad Discounts and click Save.
Once these permissions are set, the selected admin's PIN will be able to process manual discounts and charges.
Applying A Discount Or Custom Charge
Once your PIN has the correct permissions, follow these steps:
Add Items To Your Cart
Start by adding items to your cart as usual.
Access The Keypad Tab
Once your cart is ready, click on the Keypad tab in the left menu.Select Discount Or Charge Type
Choose between a Flat amount or a % (percentage) discount at the top.
Enter the discount or upcharge amount using the keypad (e.g., a flat $5 discount or upcharge).
For percentage discounts, note that custom percentage charges are not supported at this time.
Apply The Discount/Charge
Once you've entered the amount, click the Discount or Charge button at the bottom to apply it to your cart.
The discount or charge will be applied immediately. If your PIN has the correct permissions, it will be processed. If not, you'll see an Approval Required message, and the checkout will be blocked until approval is given.
Editing a Discount or Charge
If you need to edit a discount or charge:
Tap The Discount/Charge
On the right side of the screen, tap the applied discount or charge in the cart.
Adjust The Amount
This will open the keypad screen again, where you can backspace and adjust the value or change between flat and percentage discounts. When you're done, click the appropriate Discount or Charge button to finalize the edit.
Adding Discount Notes
To add notes for a discount:
Tap the Pencil Icon at the bottom left of the keypad screen.
Enter your notes, which will be included in the order summary when exported from the Dashboard.
Important Notes
Negative Subtotal:
If the flat discount exceeds the cart subtotal, the cart will show a negative subtotal. To resolve this, either reduce the discount or add more items to the cart to cover the discount amount.
Gift Cards
Purchasing Gift Cards
You can sell physical gift cards through the Register 1.0 app, but digital gift cards are only available for purchase on the online ordering site.
To enable and purchase gift cards, please refer to the Gift Cards article in our Help Center.
Selling Physical Gift Cards
If physical gift cards are already enabled, you can sell them using the following steps:
Access The Register 1.0 App
Open the Register 1.0 app and click on the Gift Card option in the left-side menu.
Select Physical Gift Card
Choose Physical Gift Card.Set The Amount
Select the amount for the gift card you're selling.
Enter The Gift Card Code
Enter the gift card code found on the back of the physical card.
Alternatively, if you have a gift card scanner, scan the barcode.
Complete the Payment
Click Continue and follow the prompts to complete the payment process.
Redeeming Gift Card Credit
Gift card credit, whether digital or physical, can be redeemed during checkout:
For Digital Gift Cards:
Enter The Order
After entering the order, go to the Checkout screen.Select Use Gift Card
On the Payment Method screen, check the Use Gift Card option.
Confirm Gift Card Use
If the customer wants to use their credit, check the box. If they prefer not to use it, uncheck the box.Proceed With Checkout
Continue with the normal checkout process.
For Physical Gift Cards:
Enter The Order And Customer Info
After entering the order, input the customer's phone number and name.Select Other Payment Methods
On the Payment Method screen, scroll down and select Other Payment Methods.
Choose Gift Card
Select Gift Card.
Enter The Gift Card Information
Type in or scan the gift card code.
Enter the Gift Card PIN.
Complete The Transaction
Hit Continue to apply the gift card credit, and finalize the order.
Pay Later
With the Register 1.0 App, you can process Pay Later orders, where customers pay when they pick up their order rather than at the time of purchase. Here's how to create and manage a Pay Later order:
Creating A Pay Later Order
Add Items To The Cart
Add all items for the order to your cart using the Register 1.0 app.Send The Order
Instead of clicking Checkout, click the SEND button.
Enter Customer Information
Enter the customer's phone number (optional). If the phone number is entered and the customer is a Snackpass user, their name will auto-fill.
Enter the customer's name manually if no phone number is provided.
Select Open Ticket.
Order Confirmation
The order is now created. You can view it in the Orders app or under the Unpaid tab in the left-side menu.
Customer Payment
When the customer arrives to pick up and pay, go to the Orders app, find the order under the Unpaid tab, and click CHECKOUT to process payment, which will redirect you to the Payment Method screen.
Editing A Pay Later Order
If you need to edit a Pay Later order, follow these steps:
Access The Orders App
Open the Orders app on your SnackOs device.Go To The Unpaid Tab
Navigate to the Unpaid tab in the left-side menu.Reopen The Order
Find the order you want to edit and click REOPEN. This will take you back to the Register 1.0 app where you can make changes.
Send Updated Order
After making the necessary edits, click SEND again to update the order across apps.
Voiding A Pay Later Order
To void a Pay Later order:
Access the Orders App
Go to the Orders app on your device.Void the Order
Find the order in the Unpaid tab and click VOID at the bottom to cancel the order.
3P Manually Entered Orders.
You can manually enter third-party (3P) orders into your Register 1.0 app. To enable this payment method and select your third-party providers, refer to the Dashboard Configurations section at the beginning of this article for setup instructions.
Third-party manually entered orders are typically used for orders where payment has already been processed through platforms like DoorDash, UberEats, Grubhub, Venmo, Meal Swipes, etc. This is commonly used for delivery orders. Note that Snackpass does not handle payment for these orders; they are only entered into the system for processing and printing.
How To Manually Enter a 3P Order
Add Items To Your Cart
Add the order items in the Register 1.0 app just like you would for any regular order.Checkout
Tap CHECKOUT to proceed to the payment screen.Enter Customer Information
Enter the customer's phone number and name.
Select Payment Method
On the Payment Method screen, choose THIRD PARTY.
Choose The Provider
Select the third-party order provider (e.g., DoorDash, UberEats) from the list.
Order Confirmation
The order will automatically be sent to the Orders app, KDS, and any connected printers for processing.
Note: If you'd like 3P delivery orders to be automatically sent to your POS and printers, refer to our article on integrating Deliverect for seamless order processing.
Rewards Redemption On Register 1.0
To start redeeming rewards through the Register 1.0 app, you'll first need to enable the feature on your Snackpass dashboard. Follow these steps:
Access Your Dashboard
Log in to your Snackpass dashboard.Enable Register Rewards
In the left-side menu, go to SETTINGS > FRONT OF HOUSE > KIOSK AND REGISTER
Scroll down to the REWARDS section.
Find the Register Rewards toggle and turn it ON.
Save Changes
Click SUBMIT in the bottom-right corner to save your changes.Restart The Register 1.0 App
To apply the update, go to SETTINGS > RESTART APP.
How To Redeem Rewards On Register 1.0
Once Register Rewards are enabled, here's how you can redeem them:
Add Items to the Cart
Add the items the customer wants to purchase.Enter Customer's Phone Number
Proceed to checkout and ensure you enter the customer's phone number. Rewards are tied to the customer’s phone number, so this step is essential.
View Available Rewards
On the next screen, the customer's point balance and eligible rewards will be displayed.
Redeem A Reward
To redeem a reward, click USE next to the reward you'd like to apply.
Note: The reward can only be used if the item it applies to is in the cart. For example, to redeem a Free Drink reward, a drink must be added to the cart. If the cart does not contain the qualifying item, add it before proceeding to checkout.
Complete The Order
The reward will be applied to the customer's order, as you can see in the example below.
Custom Charge Only Purchases
You can now place orders with only a custom charge on Snackpass Register 1.0—ideal for adding charges for items not on your standard menu. Follow these steps to create a custom charge-only order:
Access Register Mode
Log in to your register with your assigned PIN.Open The Keyboard Tab
On the left-side menu, click on the Keyboard tab.
Enter Custom Charge
Type the amount of your custom flat charge into the keyboard.
Add The Charge To The Cart
Click the button that reads Charge. The custom charge will be immediately added to the cart.Add Order Notes (Optional But Recommended)
We recommend adding a note to explain what the charge is for.Click the arrow next to Order in the upper-right corner.
Select Add Order Notes.
Type your note in the prompt and click Continue.
These notes will appear on the KDS and Orders apps and receipts too.
Proceed To Checkout
Complete the checkout process like any other order.
Where Order Notes Appear
Orders App
Notes will appear on the order screen in the app.
KDS App
Notes will show on the kitchen display system.
Dashboard
Receipts
Notes will be visible on the printed receipt.
Note:Receipts for orders with custom charges will only be printed on BLUETOOTH receipt printers. Printers connected via WiFi or Ethernet will not be able to print these orders.
Important Notes About Custom Charge-Only Orders
Zero Item Display fOR Custom Charges
Custom charge-only orders will show zero items on all platforms (Orders, KDS, and Receipts). This is because the custom charge is not tied to a menu item.Custom Charge Item Notes
Any notes added to the custom charge (by clicking the pencil icon on the keypad) will not appear on the KDS or Receipts. These notes will only be visible on the Orders App.
Recommendation: We strongly recommend adding Order Notes instead, as these will be visible across all platforms (KDS, Orders, and Receipts).
How To Log Out Of The Register 1.0 App?
If you want to log out of the Register 1.0 App or switch to a different app, follow these steps:
Look for a button with three horizontal lines in the upper right corner.
Click on it to open a dropdown menu on the right side.
From the menu, choose the app you want to switch to.
Supported and Unsupported Features
Currently Available Features On Register 1.0
Order Entry: Takeout, Dine-In, Delivery
Manually Enter Third-Party Orders: Customize orders from providers like UberEats, DoorDash, etc.
Payment Options: Accept card, cash, and manually keyed card payments
Preset Discounts: Apply predefined discounts to orders
Skip Phone Number: Option to bypass phone number entry during checkout
Reward Redemption: Redeem customer rewards
Physical Gift Card Purchases: Buy physical gift cards
Pay Later Orders: Enable "Pay Later" functionality for orders
Manual Discounts: Apply discounts by dollar or percentage on the entire order
Custom Surcharge: Add custom surcharges by dollar amount
Menu Search: Easily search for menu items
Multi-Location Rewards: Enable rewards across multiple locations
Gift Card Redemption: Redeem gift cards at checkout
Coming Soon
More Promotion Types for Register.
Not Supported
Split Payment
Promo Codes (Note: Employee discounts are available as an alternative)
Register 1.0 Overview Video
To see how the app works in action, check out the video below:
If you have any questions or encounter issues with the Register 1.0 app, feel free to reach out to our Snackpass partner support team. You can contact us via live chat in your partner app, by phone at 866-868-2146, or through email at [email protected].